The standard Terms & Conditions that apply to all BambooSIM services.
Last Updated: 10 Sep 2025
These Terms of Service ("Terms") constitute a legally binding agreement between BambooSIM Pty. Ltd. ("BambooSIM," "we," "us," or "our") and you ("you" or "your"). By using BambooSIM services, you agree to comply with these Terms. Please read them carefully.
By accessing or using BambooSIM’s services, you accept and agree to these Terms of Service, our Privacy Policy, and Acceptable Use Policy (AUP).
You confirm that:
These Terms are governed by the laws of the State of Victoria, Australia, and any disputes must be resolved in its courts.
To access services, you must create an account by providing accurate and current information. You are responsible for maintaining the security of your account credentials.
You are responsible for all activities associated with your account, including:
You must keep your contact and billing details up to date. Failure to do so may result in service interruptions.
Reselling BambooSIM services is strictly prohibited unless explicitly authorised in writing by BambooSIM.
BambooSIM provides prepaid eSIM plans for global data connectivity. Plans are subject to network availability and conditions.
BambooSIM grants you a limited, non-transferable licence to use its services solely for your personal or business purposes.
Standard technical support is available for service-related issues. BambooSIM reserves the right to modify support availability at its discretion.
BambooSIM complies with Australian privacy laws. Our data collection, use, and protection practices are detailed in the Privacy Policy.
BambooSIM implements reasonable measures to protect your data from unauthorised access or loss. You are responsible for safeguarding your account access credentials.
Payments in currencies other than AUD may be subject to foreign exchange fees. You are responsible for any additional fees charged by your bank or payment provider.
Refunds may be available at our discretion if no data has been used and if requested within 30 days of purchase.
BambooSIM reserves the right to adjust pricing with 30 days' notice for existing plans or immediately for new purchases.
BambooSIM is not responsible for third-party content or tools you may use with the services. Use of such content is at your own risk.
BambooSIM may prohibit the use of certain third-party tools or content at its sole discretion.
All intellectual property related to BambooSIM services, including trademarks, logos, and software, remains the exclusive property of BambooSIM.
You may not modify, reverse engineer, distribute, or sublicense any part of the services without BambooSIM's prior written consent.
Any suggestions or feedback you provide to BambooSIM may be used by us for any purpose without obligation to you.
BambooSIM provides services "as is" and "as available." We do not guarantee uninterrupted or error-free service.
BambooSIM’s liability is limited to the total fees paid by you in the 12 months preceding any claim.
BambooSIM is not liable for indirect, incidental, or consequential damages, including data loss or business interruption.
All disputes must first be addressed through good faith negotiations. If unresolved, disputes will be subject to arbitration or resolved in the courts of Victoria, Australia.
You waive the right to participate in class actions or collective legal proceedings against BambooSIM.
BambooSIM may suspend services if:
BambooSIM is not liable for service interruptions caused by events beyond its reasonable control, including natural disasters, government actions, or technical failures.
BambooSIM and you are independent parties. These Terms do not create any partnership, agency, or employment relationship.
You may not assign these Terms without BambooSIM’s written consent.
If any provision of these Terms is found to be invalid, the remaining provisions remain in full force.
These Terms, along with the Privacy Policy and AUP, represent the entire agreement between you and BambooSIM.
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