BambooSIM travel eSIMs are prepaid. In most cases, there are no recurring monthly fees for your eSIM.
You are charged when you place a new order, such as:
- Purchasing a new eSIM
- Purchasing an eligible replacement eSIM
- Adding account balance
Note: BambooSIM plans do not yet support data top-ups, but it’s something we’re working on behind the scenes. Replacement eligibility is shown in the portal and depends on the product.
Always review the checkout summary before payment in case a specific product includes different billing terms.
GST when Australia is included
Australian GST of 10% applies whenever an eSIM includes the ability to use data in Australia. GST is based on the plan's included coverage, not the customer's current location, billing country, or selected currency.
Refunds
Eligible fixed-data eSIMs can generally be considered for a refund when no data has been used and the request is made within 30 days of purchase. It is preferable that the eSIM has not been installed, but installation alone does not automatically make it ineligible. Other requests may be reviewed case by case.
Other eSIM products are strictly non-refundable, including duplicate orders, because BambooSIM is charged in full by the telco partner as soon as the order is placed. Support can request a manual review from the telco partner, but approval is not guaranteed.
To request a review, submit a ticket with the order number, reason, and confirmation of whether any data has been used.