Do not delete your eSIM while troubleshooting. Turning an eSIM off is safe; deleting it is different and is usually permanent.
An eSIM can generally only be installed once. If it is not connecting, first check the product-specific APN and roaming settings, select it for mobile data, cycle Aeroplane Mode, and restart the device.
Some eligible legacy eSIMs may show a paid self-service replacement option in the portal, but many products cannot be automatically replaced if deleted.
Only remove an eSIM when:
- the plan is permanently finished and you no longer need it; or
- BambooSIM Support has specifically confirmed that it is safe to remove.
Remove an eSIM after it is no longer needed
iPhone
- Open Settings > Cellular/Mobile Data.
- Select the eSIM.
- Tap Remove Cellular Plan and confirm.
Samsung
- Open Settings > Connections > SIM manager.
- Select the eSIM.
- Tap Remove and confirm.
Google Pixel
- Open Settings > Network & internet > SIMs.
- Select the eSIM.
- Tap Delete SIM and confirm.
Once deleted, the eSIM normally cannot be recovered.