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Technical Support

Browse BambooSIM support articles about Technical Support, including setup, troubleshooting, billing help, and account guidance for travellers.

Troubleshooting for iPhones

Troubleshooting for Android

Troubleshooting for Windows

Which APN should I be using?

How do I use a manual activation code?

How should I configure my roaming settings?

Why can't I connect to the internet?

How do I make phone calls or send messages?

South Korea SKT Unlimited eSIM phone number, passport authentication, calls and texts

Which devices are eSIM compatible?

What information do you log?

How do I delete an eSIM from my device?

How do I activate WiFi calling and messaging?

How do I check my device model?

How do I check if my device is unlocked?

Which APN should I use for Japan Unlimited 5G eSIMs?

Where can I find Wi-Fi points for my Japan Unlimited 5G eSIM?