Install your eSIM before travelling while you have unrestricted internet access. An eSIM can generally only be installed once, so do not delete it while troubleshooting.
Samsung
- Go to Settings.
- Select Connections, then SIM manager.
- Tap Add eSIM.
- Tap Scan QR Code.
- Scan the QR code, enter the installation details manually, or upload a screenshot of the QR code using the image icon.
- Follow the on-screen instructions.
Google Pixel
- Open Settings.
- Tap Network & internet.
- Select + next to Mobile network.
- Scan the QR code or enter the eSIM details manually.
- Follow the setup prompts.
If the QR code cannot be used
The eSIM may already be installed, especially if you previously saw an Unable to Activate eSIM or Failed to Activate eSIM message. Check the complete SIM/eSIM list before trying again. The newest eSIM is usually near the bottom, and its displayed name is not necessarily BambooSIM. Japan eSIMs may appear as KDDI or au.
Settings after installation
- Turn the new eSIM on and select it for Mobile Data.
- Check the exact product name in your order.
- Apply the product-specific APN settings and Data Roaming settings.
Only legacy eSIMs whose installation instructions specify APN globaldata should use it. Do not change the APN for other products.
Some eligible legacy eSIMs may show a paid self-service replacement option in the portal. Never delete an eSIM because it is not yet connecting; contact support first if you need a replacement.